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Managing Agent Responsibilities

As a Managing Agent, it's our job to manage the service providers that look after the upkeep of the development on which you live and manage the time-consuming administrative tasks involved in the day-to-day running.

In practice this means that RMG works either on behalf of the Residents' Management Company (RMC) or the freeholder.

Leaseholders (you and your neighbours) are usually the 'owners' of the RMC who will vote for fellow leaseholders to be Directors who have the responsibility of that RMC. Your RMC Directors instruct RMG to collect service charges and allocate those funds accordingly; these funds are used to maintain the upkeep of the development and to pay for services and contractors, a service we have been providing for 20 years for hundreds of residential management companies.

Services are divided into two main categories: Day-to-day Management and Administration (Financial and Legal).

Management of Health and Safety

  • Cleaning and lighting of all common areas (hallways, staircases, etc.)
  • Gardening of the communal grounds
  • Maintenance of lifts, security and intercom systems
  • Arranging for external and internal re-decoration
  • Appointing and managing the on-site concierge or caretakers
  • Arranging your buildings insurance
  • Various other repairs and renewals when needed

Administration (Financial and Legal) services include:

  • Collecting service charge money in accordance with agreed budget
  • Managing the service charge bank account
  • Paying service providers
  • Administering and recording all transactions and relevant records
  • Overseeing statutory accounting and returns when needed
  • Managing the property in line with relevant legislation including company law, terms of leases and title and good business practice
  • Attending residents' meetings, preparing and circulating meeting notes
  • Managing the tender process for services and major works in accordance with statutory requirements

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